Terms of Service

1. Who we are

hiKnowy (“hiKnowy”, “we”, “us”, “our”) is operated by Khaled Matar, a sole trader based in Iași, Romania. You can reach us at hiknowy@gmail.com. When you use the hiKnowy website, desktop app, or any related feature (the “Service”), you are contracting with Khaled Matar (hiKnowy) as the seller of the Service.

2. Acceptance

By creating an account or otherwise using the Service, you agree to these Terms of Service. If you do not agree, please do not use the Service. You confirm you are of legal age in your country to enter into this agreement, and if you are using the Service on behalf of an organisation you have authority to bind that organisation.

3. What the Service does

hiKnowy provides an AI companion and learning assistant available through our website and desktop app. Features may include text and voice chat, summarisation of documents and videos, quizzes, goal tracking, and screen-selection questions. The 0.0.2 beta is currently available without a paid subscription.

4. Your account

You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate information and to keep it updated. You may delete your account at any time from your profile settings.

5. Acceptable use

You must not misuse the Service. In particular, you agree not to:

• use the Service for anything unlawful, fraudulent, or abusive;
• send spam, malware, or content that infringes intellectual property or privacy rights;
• attempt to probe, scan, scrape, reverse engineer, or otherwise interfere with the Service or its security;
• use the Service to generate illegal content, hateful content, deepfakes, or content that harms minors;
• resell, redistribute, or circumvent any technical or usage limits of the Service.

You are responsible for the prompts you submit, for verifying AI-generated outputs, and for having the necessary rights in any content you upload.

6. Intellectual property

hiKnowy, including the Knowy character, branding, software, and documentation, is owned by Khaled Matar or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You retain ownership of content you submit and grant us a limited licence to host and process it solely so we can provide the Service to you.

7. AI outputs and accuracy

AI-generated answers may be incomplete, out of date, or incorrect. You must not rely on them as professional, legal, medical, financial, or other regulated advice without independent verification. We may filter, restrict, or refuse outputs where we believe they violate these Terms or applicable law.

8. Beta availability

hiKnowy is in beta. Features, availability, and supported integrations can change while we improve reliability and safety. We do not process paid subscriptions in this beta release.

9. Future paid plans

If we introduce a paid plan later, the price, provider, billing terms, cancellation process, and refund policy will be published before checkout is made available.

10. Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these Terms, if your payment fails and remains unpaid, if we reasonably suspect fraud or a security risk, or if we are required to do so by law. Where reasonable, we will notify you first. You can stop using the Service and delete your account at any time.

11. Warranties and liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months before the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for fraud, death, or personal injury caused by negligence.

12. Indemnity

You agree to indemnify and hold hiKnowy harmless from any third-party claim arising from content you submit, your unlawful use of the Service, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of Romania. The competent courts of Iași, Romania have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protection rights in your country of residence.

14. Changes

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you in the app or by email. Continued use of the Service after the changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms? Contact Khaled Matar (hiKnowy), Iași, Romania — email hiknowy@gmail.com.